EKONIKA backpack, SS19 collection. Composition: real leather; lining: textile.
• Your order will be processed and sent within 2-3 working days once we receive your payment.
• Partnership – logistics company “DHL”
• The international shipping is a paid service.
• We are not responsible for any import taxes and duties which may be incurred on your international order shipment.
• It is very important to use correct personal data. Once your parcel is on its way you cannot change the shipping address.
• We will let you know if there is a delay in delivery. Please note that delay can occur due to holiday and sale seasons.
• Each order sent from our storage has been insured before its shipment.
Returns and exchange conditions for international customers
We are doing our best to provide our customers with excellent service and high quality goods. If for any reason you are not completely satisfied with your purchase, you may return it.
The customer can return the item within seven business days from the date of delivery. If you received a damaged item, you should note it in the presence of the courier.
Please note that you can only return items that are in their original condition. The product you wish to return must be unused, unworn, unwashed, with all identification tags attached and sent in its original packaging. You also need to provide a sales or cashier check. Items that belong to the same order must be returned to us at the same time. In accordance with current legislation (Decree of the Russian Federation dated from 20.10.1998 N 1222, from 06.02.2002 N 81), swimwear, lingerie, jewelry and other items with precious metals and gems are non-returnable. To return the item, please call or email us: 8 800 700 22 14 (free call from Russia) email@example.com.
To return your purchase, please fill an application form for refund. You may find a link for downloading the application on our website or contact our customer care representatives: 8 800 700 22 14 (free call from Russia); firstname.lastname@example.org
Please send us the filled application and the sales or cashier check (you may also send us a scan or photocopy by email email@example.com) by courier of the logistics company (DHL for international orders, SPSR for Russia).
Once we receive your parcel in its original condition, we will issue your refund within 10 working days. Please note that we are not responsible for delivery of the item you wish to return or exchange and the shipment cost is non-refundable. Once your return/exchange is processed, you will receive a refund confirmation email and the money will be returned within 10 working days, excluding the holiday season, when refund processing can take more time than expected.
We can only exchange non-faulty items that have not been used, worn or damaged. The products must be in their original packaging with all identification tags attached. Please try not avoid using any perfume and deodorant leaving stains while fitting otherwise we will not accept the item.
You are responsible for the parcel delivery until it reaches us. For your safety, we advise you to send the parcel by Courier services, so it is protected and insured.
You can exchange your order for a different color or size, if the item is in stock. As soon as we get your return, we will send you a replacement. Please note, you can make only one exchange per each item and you are responsible for its delivery and the shipment cost.
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