Delivery

Dear customers!

DressOne online store delivers to all regions of Russia, as well as to more than 10 CIS countries and 200 countries all over the world.

Delivery in Moscow

We offer free delivery in Moscow (within the Moscow Ring Road) by our own courier service; the customer chooses time convenient to them. 

The delivery in Moscow is carried out Monday to Sunday from 9 a.m. to 9 p.m.

The Customer can specify the desired delivery time when placing an order on the Website or by notifying the Online Store Manager thereof. Once the Customer has placed their Order on the Website, the Store Manager contacts the Customer to specify the delivery details. The Customer can refuse delivery or change the delivery time and address within two hours after having placed the Order (by confirming such refusal via the Website or by phone 8 800 700 22 14).

The Order is canceled if our call-center Managers are unable to contact the Customer within 3 days.

Delivery during official holidays has to be agreed upon with the Store Manager.

The total number of items in the Order may not exceed 10.

The Online Store courier issues a receipt for the Order. 

In case of complete refusal of the delivered Order by the Customer, the Customer covers the delivery costs (400 rubles).

VIP delivery

The same-day delivery (on the day of the order placement) or delivery right on pre-selected time is considered VIP service and is to be paid for.

This type of service and the delivery costs are agreed upon with the Online Store Manager.

The cost of such delivery shall be at least 815 rubles.

DressOne Privé

To make shopping even more comfortable, you will be assigned a personal manager (a consultant) ready to answer ALL your questions. A personal courier will deliver your order for a try-on session from 9 a.m. to 9 p.m. (wait time is unlimited) and accept your payment - in cash or by card - via a portable terminal, there and then. We also offer fast and reliable delivery of our items throughout the world.

Please address our managers for the exact DressOne Privé delivery cost.

 

Delivery to the Moscow region

Delivery to the Moscow region is carried out once it has been agreed upon with the Online Store Manager; there are 2 tariff zones:

Tariff zone 1: delivery to the area within 50 km from the Moscow Automobile Ring Road: at least 470 rubles.

Tariff zone 2: delivery to the area farther than 50 km from the Moscow Automobile Ring Road: at least 720 rubles.

Terms of delivery to the Moscow region

The delivery time is 24-48 hours.

Delivery to the settlements, villages and rural areas of the Moscow region is done with the increase of delivery time by up to 24 hours.

In case of VIP-delivery or after-hours delivery to the Moscow region the amount paid for these services increases twofold.

Delivery in St. Petersburg

The delivery of orders in St. Petersburg takes 2 working days (or more) starting from the date when the Order delivery is agreed upon with the Operator. On the day of delivery, the Courier contacts the Customer and they agree upon the delivery time. Delivery hours: strictly from 09:00 a.m. to 06:00 p.m. The delivery is free of charge; in case of complete refusal of the delivered Order by the Customer, the Customer covers the delivery costs (570 rubles).

Delivery to other regions with a possibility to try the items on without any advance payment.

The Online Store delivers to pickup points in many cities of Russia.

The order delivery is carried out by a courier service and takes at least 2 working days starting from the date of the Customer placing their Order at the Online Store and receiving the Order Confirmation by e-mail. The delivery to the regions of the Russian Federation is to be paid for. The exact delivery costs of the ordered items is displayed in the process of the Order registration and confirmation.

The express-courier company that delivers packages to the regions is CDEK.

Upon the Order arrival to the pickup point, the Pickup Point Manager calls the phone number indicated in the Order and notifies the Customer thereof. All pickup points are equipped with try-on rooms. The Customer can try the ordered items on and pay only for those that fit. Some big Russian cities have several pickup points. When ordering, the Customer can choose the one most convenient to them. You can find out the address of the nearest pickup point when ordering.

More information about the delivery to a pickup point

Delivery to all regions of Russia

Our Online Store delivers to all regions of Russia. 

The Order delivery is carried out by courier service and takes at least 2 working days starting from the date of payment for the Order placed at the Online Store and the subsequent Order Confirmation received via e-mail. The delivery to the regions of the Russian Federation is to be paid for. The exact delivery costs of the ordered items is displayed in the process of Order placement and confirmation. 

Express-courier companies that deliver our packages to the regions: CSDEK, KS-Logistic.

Delivery to other countries

 

Delivery to other countries is carried out only upon the receipt of 100% advance payment:

1. By bank card.

2. Via the Sberbank payment system.

3. By bank transfer.

4. Via the PayPal payment system.

Costs and terms of delivery: please check them with the operators (the costs and terns depend on your location and the chosen delivery method).